01 / Discovery
1
Consultation
We start with a free consultation to learn about your business needs. This helps us understand your current processes and identify where AI can make the most impact.
(01) AI / AgentsBooking · 2026 Q3
Transform youroperations withAI-poweredAlways onreceptionists.
Experience seamless efficiency with AI-Powered Receptionists — automate routine tasks, modernize your business, boost customer satisfaction, and stay ahead of the competition.
30%
Cut costs by up to
60%
Slash wait times by
24/7
Customer support
3×
Industries served
Book your live demoFor Healthcare, Hospitality & Corporate Offices
(02)Stack-native — integrates with the tools you already run.
(03)The brief
What are MS AI Agents?
— Monument Solutions, est. 2024
Monument Solutions is a boutique IT and marketing consulting firm. In 2024, we expanded our scope to include highly customizable AI agents for the healthcare, hospitality and office industries.
MS AI Agents are smart, virtual assistants designed to handle tasks like answering calls, scheduling appointments, and assisting customers with common inquiries. They work 24/7, helping businesses improve efficiency and customer satisfaction. Whether it's a busy hospital, a hotel front desk, or an office reception, our AI agents manage the repetitive tasks so your staff can focus on more important work.
Additionally, MS AI Agents seamlessly integrate with your CRM systems, automatically filling in customer data and updating records in real-time. This means less manual entry for your staff, fewer errors, and a smoother workflow.
With MS AI Agents, you get an affordable, reliable solution that reduces costs, improves your service, and frees up your team for higher-value tasks.
(04)Why us
Four reasons to run your
business with us.
- 01
24/7 Availability
Real-time customer supportMS AI Agents are always available, handling customer inquiries, scheduling, and information requests even when your human staff isn't. Your business never misses an opportunity to serve customers — no matter the time zone or workload.
- 02
Seamless CRM Integration
Enhanced accuracyBy automatically integrating with your existing CRM, MS AI Agents fill in and update customer data in real-time, reducing manual entry and minimizing errors. The result: faster decision-making and improved service delivery.
- 03
Cost-Effective & Scalable
Down up to 30%MS AI Agents reduce the need for full-time staff to manage routine tasks, cutting down operational costs by up to 30%. Whether your business is large or small, the AI solution scales with your needs.
- 04
Personalized Interactions
Improved satisfactionWith advanced natural language processing, MS AI Agents offer personalized, friendly interactions that improve satisfaction and loyalty. They respond quickly, help with common questions, and ensure customers feel valued.
We replaced our after-hours service in a weekend.
The team thinks Emma is on payroll.
K. Mendelsohn · Practice Manager, three-location dental group
(05)The process
A three-step path to get started.
02 / Build
2
Customization
Next, we customize the AI to match your business. We integrate it with your systems, set up scheduling and customer-question features, and tailor it to your specific workflows.
03 / Launch
3
Implementation
Finally, we implement the AI into your daily operations and train your team. You'll be up and running quickly, with ongoing support to ensure everything works smoothly.
Ready to get started?Book your live demo
(06)Still not sure?
Frequently asked questions.
Get answers to your top questions and see how we can help your business thrive with cutting-edge AI automation.
- The agents are designed to work seamlessly with popular CRM systems like Salesforce, HubSpot, and Microsoft Dynamics. Once integrated, they automatically update and pull in customer data, ensuring accuracy and reducing manual data entry for your team.
- Yes. The system is compliant with major data privacy regulations, including GDPR and HIPAA. All data is encrypted and securely stored, ensuring that sensitive customer information is protected at all times.
- Absolutely. You can personalize everything from tone of voice, language preferences, to the specific tasks the AI handles. Whether you want it to focus on appointment scheduling, customer service, or data collection, the system can be tailored to your exact needs.
- When the AI encounters a question it can’t handle, it escalates the issue to a human staff member, providing all relevant details so they can step in seamlessly. This ensures no interruption in service quality.
- No. The AI is designed to enhance your staff’s efficiency by automating repetitive tasks, allowing them to focus on more complex, value-driven activities. It complements your team rather than replacing them.
- Pricing is typically based on your company’s size and specific needs, with a monthly subscription model and a usage fee in the cents per call minute range. On average, businesses see a 30% reduction in administrative costs, making it a cost-effective alternative to traditional staffing.
- Most businesses can be up and running within 2 to 4 weeks, depending on the complexity of your existing systems. Our team provides full support during setup and customization.
- Yes, the system supports multiple languages, making it ideal for businesses with diverse customer bases. This feature allows for personalized, multilingual customer service experiences.
- We provide technical support along with regular updates to improve performance and add new features. Our team is always available to troubleshoot and help optimize the system as your needs evolve.
- The system is fully scalable, meaning it can grow alongside your business. Whether you need to add more features or handle an increase in customer inquiries, the AI can be easily adapted to meet new demands.
More questions?Book your live demo